Shipping Policy

Processing & Shipping Times

At PAWLARO, we operate with a standard processing time of 1–3 business days, Monday through Friday. Each order goes through a brief preparation phase before it is shipped.

Once processing is complete, the average shipping time is typically 4–7 business days. In most cases, this means your order will arrive within 5–10 business days from the moment your purchase is completed.

Shipping Carriers

To ensure reliable and secure delivery across Australia, we work with trusted shipping and logistics partners. The carrier used may vary depending on your location and the product ordered.

All shipments include tracking whenever available, allowing you to follow the progress of your order.

Delays

During peak seasons, public holidays, or periods of unexpected carrier delays, delivery may take slightly longer than usual.

We always do our best to process and ship orders as quickly as possible and appreciate your patience if an unexpected delay occurs.

Additional Options

Orders above a certain amount may qualify for free standard shipping, as displayed on our website or during checkout.

Where available, customers may also select Premium Insured Shipping for an additional fee. This provides additional protection in the event of loss or damage during transit.

Tracking Information

Once your order has been shipped, you will receive tracking information allowing you to monitor the progress of your delivery.

Please note that tracking information may take some time to update after your order has been dispatched.

Customer Support

Our support team is always here to help with any questions or concerns regarding your order.

We aim to provide fast, friendly assistance and ensure your experience with PAWLARO is smooth, simple, and stress-free.