Frequently Asked Questions

What is the delivery time for my order?

When you place an order with PAWLARO, your order is shipped directly from our suppliers. This allows us to reduce unnecessary storage and transportation costs while keeping our prices competitive.

All orders are dispatched within 24 hours with full tracking sent directly to your email. The average delivery time is 5–10 business days (Monday–Friday, excluding public holidays) from the moment your order is processed.

What should I do if I haven’t received my order yet?

Due to high demand or unexpected carrier delays, your order may occasionally arrive slightly later than expected.

If the estimated delivery window has passed and you still haven’t received your order, please contact us here. We’ll check the status of your shipment and provide you with an update as soon as possible.

How can I return or exchange my order?

To start a return or exchange, simply contact our customer support team here.

Please include your full name, order number (for example: #0000), and the reason for your return. We’ll review your request and provide you with the return instructions and return address.

Once your return has been approved, you can send the product back using a carrier of your choice.

What are the costs for returns?

Return shipping costs are not covered by PAWLARO and are the responsibility of the customer.

The exact cost will depend on the carrier and shipping method you choose. We recommend checking the rates of your preferred shipping provider before returning your order.

What are the conditions for returning my product(s)?

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

• The 30-day return period must not have expired.

• The product must be returned in its original packaging, with all tags and labels attached.

• The product must not have been used or worn and must remain in resellable condition.

If these conditions are not met, we may be unable to accept your return.

Which payment methods can I use?

We accept a range of commonly used payment methods, including:

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

All payment methods currently available to you will be displayed at checkout. Payments are processed through secure and trusted payment providers to help protect your payment information.

What if I didn’t receive an order confirmation email?

You should receive an order confirmation by email shortly after completing your purchase.

If you haven’t received it, please check your spam or promotions folder first. If you still can’t find it, contact us here with your full name and the email address used during checkout. We’ll locate your order and resend the confirmation.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible here.

Include your full name and order number (for example: #0000). If your order has not yet been processed or shipped, we’ll do our best to cancel it in time.

If your order has already been shipped, you may still return it in accordance with our Return Policy.